1. The environments in which businesses operate are increasingly ____

1. The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

a.	static
b.	universal
c.	constant
d.	dynamic
e.	traditional

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2. ____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

a.	Organizational environment
b.	Internal environment
c.	Task environment
d.	General environment
e.	Technological environment

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3. ____ system draws resources from the external environment and releases goods and services back to it.

a.	Production
b.	Closed
c.	Open
d.	Information
e.	Management

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4. All of these are a part of an organization’s task environment EXCEPT

a.	Customers
b.	Labor markets
c.	Competitors
d.	Employers
e.	Suppliers

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5. Which of these is NOT a part of an organization’s general environment?

a.	Technological
b.	Economic
c.	Competitors
d.	Legal-political
e.	Sociocultural

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6. ____ is a part of Ford’s, the U.S. auto manufacturer, task environment.

a.	Inflation rate
b.	Chrysler
c.	Securities and Exchange Commission (SEC), a government regulating agency
d.	Amazon.com, an online bookseller
e.	Ford’s corporate culture

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7. ____ is a part of an organization’s internal environment.

a.	Its customers
b.	Its salespeople
c.	The consumer price index
d.	Its suppliers
e.	Its competitors

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8. Molly Madison received “The Employee of the Month” Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

a.	General environment
b.	Task environment
c.	Economic environment
d.	Internal environment
e.	Political activity

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9. The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

a.	National dimension
b.	Global dimension
c.	International dimension
d.	Japan’s dimension
e.	U.S. dimension

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10. Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

a.	Sociocultural dimension
b.	Legal-political dimension
c.	Economic dimension
d.	Technological dimension
e.	Corporate culture dimension

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11. Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

a.	Legal-political dimension
b.	Economic dimension
c.	Technological dimension
d.	Corporate culture dimension
e.	Sociocultural dimension

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12. When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.

a.	sociocultural
b.	technological
c.	economic
d.	competitors
e.	suppliers

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13. ____ environment consists of demographic factors, such as population density.

a.	Technological
b.	Sociocultural
c.	Legal-political
d.	Internal
e.	Economic

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14. Anyone considering doing business in China, according to Spotlight on Skills in Chapter 2, should keep in mind all of the following rules except:

a.	Business is always personal
b.	Don’t skip the small talk
c.	Remember that relationships are not short-term
d.	Be efficient with use of time
e.	Make contact frequently

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15. Which of the following rules, according to Spotlight on Skills in Chapter 2, is about forging an emotional bond?

a.	Don’t skip the small talk
b.	Business is always personal
c.	Remember that relationships are not short-term
d.	Make contact frequently
e.	Be efficient with use of time

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16. Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.

a.	kaizen
b.	ganqing
c.	renqing
d.	kansei
e.	guanxi

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17. The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

a.	legal-political dimension.
b.	sociocultural dimension.
c.	technological dimension.
d.	economic dimension.
e.	task dimension.

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18. A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

a.	Technological
b.	Legal-political
c.	Task
d.	Sociocultural
e.	Economic

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