1. Managers succeed by focusing on fundamentals and knowing what’s important.

1. Managers succeed by focusing on fundamentals and knowing what’s important.
True False

2. The primary reason that companies fail is a change in the environment.
True False

3. The four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas, and collaboration across organizational “boundaries.”
True False

4. A global company is headquartered anywhere, but the managers all come from the United States.
True False

5. The Internet can affect how and when people work.
True False

6. Until recently the move to globalization was growing very quickly. Now the change from local to global has leveled off and countries are pushing back on global opportunities such that we may yet see a change back to localization.
True False

7. Globalization affects only large companies.
True False

 

8. It can be said that technology both complicates things and creates new opportunities.
True False

9. Using personal technology such as a BlackBerry, means that you must be available all of the time to do the best job possible.
True False

10. Knowledge management is a set of practices aimed at discovering and harnessing the competition’s intellectual resources.
True False

11. The most precious resources of an organization are people’s expertise, skills, wisdom, and relationships.
True False

12. Collaboration can occur between but not within organizations.
True False

13. Better serving the customer can start with involving the customer more in company decisions, especially when it comes to discovering more about customer attitudes.
True False

14. The key to company success is how much the industry in which it operates will affect society or how much it will grow.
True False

 

15. The fundamental success drivers for an organization are innovation, quality, speed, and product delivery time.
True False

16. Innovation is the introduction of new goods and services.
True False

17. If an organization does not innovate, it will die.
True False

18. Sometimes the most important innovation isn’t the product itself but the way it is delivered.
True False

19. Quality is the excellence of your product (including goods and services).
True False

20. Total quality includes preventing defects before they occur.
True False

21. Today, customers value both the quality of physical goods and the quality of services.
True False

22. While many companies customize their products, which customers like, this is not an aspect of quality.
True False

 

23. Service is the speed and dependability with which an organization delivers what customers want.
True False

24. One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.
True False

25. Corporate speed often separates the winners from the losers in business.
True False