13. Included in a(n) ____________________ environment are sectors that have a direct working

13. Included in a(n) ____________________ environment are sectors that have a direct working relationship with the organization, among customers, competitors, suppliers, and the labor market.

14. The ____________________ of the general environment includes all elements that occur naturally on earth.

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15. Managers today are concerned because technologically speaking, the ____________________ has given more power to customers and enabled them to directly impact an organization.

16. ____________________ are organizations in the same industry that provide goods or services to the same set of customers.

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17. People and organizations that provide raw materials the organization uses to produce its output are called ____________________.

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18. The ____________________ represents people in the environment who can be hired to work for the organization.

19. Not having sufficient information about environmental factors to understand and predict environmental needs and changes is called ____________________.

20. When environmental factors change rapidly, the organization experiences ____________________ uncertainty.

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21. ____________________, ____________________, and ____________________ are three types of strategies that organizations can use to adapt to environmental changes.

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22. A(n) ____________________ is when two or more organizations combine to make one organization.

23. A(n) ____________________ involves a strategic alliance or program by two or more organizations.

24. ____________________ can be defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.