16. The ____________________ role involves deciding who gets what resources.

16. The ____________________ role involves deciding who gets what resources.

ANS:

17. If a manager finds several new competitors on the horizon, he or she may need to spend more time in the ____________________ role.

18. One of the roles that a small business owner may emphasize over their counterpart in a large organization is that of a ____________________.

19. A(n) ____________________ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

ANS:

20. ____________________ refer to the aspects of a culture that guide and influence relationships among people.

21. ____________________ refer to the influence of political and legal institutions on people and organizations.

22. ____________________ pertain to the availability, production, and distribution of resources in a society.

23. A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called ____________________.

24. ____________________ is considered the “father of scientific management.”

25. Weber’s vision of organizations that would be managed on an impersonal, rational basis is called a(n) ____________________.

26. A subfield of the classical management perspective that focused on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating, and controlling is called ____________________.

27According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as ____________________.

28. A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior, needs, and attitudes in the workplace is referred to as a(n) ____________________.

29. A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n) ____________________.

30. Organizational development is one specific set of management techniques based in the ____________________ approach.

31. A management perspective that emerged after World War II, and applied mathematics, statistics, and other quantitative techniques to managerial problems is referred to as a(n) ____________________.

32. The concept that the whole is greater than the sum of its parts is known as ____________________.

33. The ____________________ view of management is an integration of the case and universalist viewpoints.

34. The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as ____________________.

35. ____________________ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

ANS:

CRM systems

36. ____________________ refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.

ANS: