19. The ____ dimension of the general environment

19. The ____ dimension of the general environment includes federal, state, and local government regulations.

a.	technological
b.	legal-political
c.	economic
d.	sociocultural
e.	international

ANS:

20. An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)

a.	pressure group.
b.	legal group.
c.	political influence group.
d.	social group.
zze.	none of these.

ANS:

21. Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

a.	Sociocultural dimension
b.	Technological dimension
c.	Economic dimension
d.	Natural dimension
e.	Environmental dimension

ANS:

22. The people and organizations in the environment who acquire goods or services from the organization are

a.	competitors.
b.	suppliers.
c.	customers.
d.	employees.
e.	potential employees.

ANS:

23. Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?

a.	Internal environment
b.	Task environment
c.	Work environment
d.	General environment
e.	None of these

ANS:

24. For Southwest Airlines, all of the following can be suppliers EXCEPT

a.	Exxon (providing jet fuel).
b.	Citibank (providing finances).
c.	Delta Airlines (providing competition).
d.	Boeing (providing planes).
e.	All of these are suppliers for Southwest Airlines.

ANS:

25. ____ is(are) included in an organization’s task environment.

a.	Suppliers
b.	Accounting procedures
c.	Technology
d.	Government
e.	Demographic characteristics

ANS:

26. The ____ represents people in the environment who can be hired to work for the organization.

a.	competitors
b.	labor market
c.	suppliers
d.	customers
e.	government

ANS:

27. Ally’s Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here?

a.	Sociocultural
b.	Competitors
c.	Technological
d.	Labor market
e.	Legal-political

ANS:

28. The internal environment within which managers work includes all of the following EXCEPT

a.	corporate culture
b.	production technology
c.	organization structure
d.	physical facilities
e.	labor market

ANS:

29. Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

a.	Figurehead
b.	Liaison
c.	Boundary-spanning
d.	Disturbance handler
e.	Leader

ANS:

30. Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty?

a.	Boundary-spanning roles
b.	Advertising/public relations
c.	Mergers/joint ventures
d.	Interorganizational partnerships
e.	All of these are a part of organizational response in adapting the organization to changes in the environment.

ANS:

31. Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary-spanning activities.

a.	top leaders
b.	middle managers
c.	line managers
d.	all employees
e.	suppliers

ANS:

32. Many organizations are adapting to the environment by developing more of a(n) ____ relationship rather than a(n) ____ relationship with competitors.

a.	adversarial, partnership
b.	partnership, adversarial
c.	strategic, competitive
d.	competitive, strategic
e.	none of these

ANS:

33. When two or more organizations combine to become one, it is referred to as a

a.	joint venture.
b.	flexible structure.
c.	mechanistic structure.
d.	merger.
e.	inorganic venture.

ANS:

34. Culture can be defined as

a.	the set of key values, beliefs, understandings, and norms shared by members of an organization
b.	the ability to speak different languages
c.	an object, act, or event that conveys meaning to others
d.	a narrative based on true events that is repeated frequently and shared by organizational employees
e.	none of these

ANS:

35. The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is

a.	Invisible artifacts
b.	Expressed values and beliefs
c.	Slogans and ceremonies
d.	Dress and office layout
e.	None of these

ANS:

36. The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is

a.	Invisible artifacts
b.	Expressed values and beliefs
c.	Underlying assumptions and deep beliefs
d.	Dress and office layout
e.	Slogans and ceremonies

ANS:

37. ____ are associated with surface level of organizational culture.

a.	Values
b.	Norms
c.	Manners of dress
d.	Beliefs
e.	All of these

ANS:

38. Which of the following would be considered a visual representation(s) of a company’s corporate culture?

a.	All department heads have an executive office.
b.	Each department has an award plaque for employee of the month.
c.	All employees are dressed in professional business attire.
d.	Top level executives drive company owned sports car.
e.	All of these