21. Conceptual, human, and technical skills are important to which managerial level?

21. Conceptual, human, and technical skills are important to which managerial level?

a.	Top managers
b.	Middle managers
c.	First-line managers
d.	Non managers
e.	All of these

ANS:

22. ____ are most important at the top management level.

a.	Conceptual skills
b.	Human skills
c.	Technical skills
d.	Project skills
e.	All of these

ANS:

23. The biggest mistake that many managers make is the failure to ____.

a.	clarify direction
b.	communicate effectively
c.	display compassion to employees
d.	create employee recognition programs
e.	focus on productivity

ANS:

24. Critical management missteps include:

a.	poor communication skills
b.	reactionary behavior
c.	inability to build a team
d.	failure to adapt
e.	all of these

ANS:

25. According to the text, what are the skills used by managers when performing the four functions of management?

a.	Conceptual, interpersonal, and organizational
b.	Functional, problem-solving, and technical
c.	Analytical, interpersonal, and financial
d.	Conceptual, human, and technical
e.	Communication, strategic, and innovative

ANS:

26. One of the things managers enjoy doing the most is:

a.	financial planning
b.	controlling activities
c.	planning for future decisions
d.	leading others
e.	hiring new employees

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27. Research shows that managers enjoy all of the following except:

a.	networking
b.	innovation
c.	leading others
d.	managing time
e.	all of these

ANS:

28. Of all management duties, one of the things managers like the least is:

a.	financial planning
b.	controlling activities
c.	planning for future decisions
d.	handling paperwork
e.	networking

ANS:

29. The individual performer is a(n) ____; whereas, the manager has to be a(n) ____.

a.	specialist; generalist
b.	“leader”; doer
c.	generalist; specialist
d.	producer; expert
e.	communicator; operator

ANS:

30. The individual identity includes which of the following?

a.	Generalist, coordinates diverse tasks
b.	Gets things done through others
c.	Works relatively independently
d.	A network builder
e.	Works in highly interdependent manner

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31. Which of the following includes the manager identity?

a.	Specialist, performs specific tasks
b.	Gets things done through own efforts
c.	An individual actor
d.	A network builder
e.	Works relatively independently

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32. Being a successful manager means thinking in terms of all of the following, except:

a.	building teams.
b.	generating the most profit.
c.	becoming a motivator.
d.	becoming an organizer.
e.	establishing networks.

ANS:

33. Spotlight on Skills in Chapter 1 outlines all of the following issues would-be managers should consider except:

a.	The increased workload
b.	The challenge of supervising former peers
c.	The headache of responsibility for other people
d.	Being caught in the middle
e.	The technical aspects of management

ANS:

34. According to the Spotlight on Skills in Chapter 1, before becoming a manager, would-be managers should consider which of the following:

a.	time for the increased workload
b.	challenge of supervising former peers
c.	the responsibility of managing others
d.	being caught in the middle
e.	all of these

ANS:

35. Managers shift gears quickly and therefore, the average time spent on any one activity is less than ____.

a.	nine minutes
b.	an hour
c.	one workday
d.	a half hour
e.	a half day

ANS:

36. Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

a.	informational
b.	interpersonal
c.	decisional
d.	intrapersonal
e.	all of these are managerial roles defined by Mintzberg

ANS:

37. Which of the following is an informational role, according to Mintzberg?

a.	Entrepreneur role
b.	Leader role
c.	Monitor role
d.	Disturbance handler role
e.	Figurehead role

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38. Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

a.	Monitor role
b.	Disseminator role
c.	Spokesperson role
d.	Disturbance handler role
e.	Figurehead role

ANS:

39. The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

a.	Liaison role
b.	Figurehead role
c.	Negotiator role
d.	Leader role
e.	Monitor role

ANS:

40. According to Mintzberg, when Amanda attends a subordinate’s wedding she is performing which of these roles?

a.	Monitoring
b.	Figurehead
c.	Spokesperson
d.	Leader
e.	Liaison