41. The mythical sales representative at Robinson Jewelers

41. The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero.

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42. A slogan is a phrase or sentence that succinctly expresses a key corporate value.

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43. A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.

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44. In adaptive cultures, managers are concerned with customers and processes that bring about useful change.

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45. The achievement culture emerges in an environment that requires fast response and high-risk decision-making.

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46. An achievement culture is found in an environment that is dynamic and requires high-risk decision-making.

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47. The involvement culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

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48. A results-oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called the achievement culture.

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49. The bureaucratic culture has an external focus and a consistency orientation for a dynamic environment.

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50. Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

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51. When an organization pays little attention to either cultural values or business results, it is unlikely to survive for long.

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52. When an organization pays little attention to cultural values and instead focuses on business results, success will be difficult to sustain in the long run.

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53. Success will be difficult to sustain in the long run when an organization puts emphasis on both cultural values and business results.

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54. In a high performance culture, organizations put high emphasis on both culture and solid business performance as drivers of organizational success.

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55. A cultural leader defines and uses signals and symbols to influence corporate culture.

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