57. As one of the key management functions, leading focuses on a manager’s efforts to

57. As one of the key management functions, leading focuses on a manager’s efforts to
A. mobilize people to contribute their ideas.
B. build organizations that are flexible and adaptive.
C. make sure goals are met.
D. identify opportunities for sustainable advantage.
E. build a dynamic organization.

58. A manager’s ability to stimulate people to be high performers is referred to as
A. planning.
B. organizing.
C. leading.
D. controlling.
E. monitoring.

59. When Johnny Jack, manager of Jack-Mack Enterprises realized that his plan to increase sales levels among associates was not producing the results he desired, he took quick action to make necessary adjustments. Johnny was exercising the management function of
A. planning.
B. organizing.
C. leading.
D. controlling.
E. communicating.

 

60. _______ involves monitoring performance and making necessary changes.
A. Budgeting
B. Planning
C. Organizing
D. Leading
E. Controlling

61. Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of
A. planning.
B. controlling.
C. leading.
D. organizing.
E. budgeting.

62. Senior executives responsible for the overall management and effectiveness of the organization are called
A. long-term managers.
B. middle managers.
C. strategic managers.
D. tactical managers.
E. short-run managers.

63. The three levels of managers within large organizations are
A. international, regional and local.
B. marketing, management and accounting.
C. technical, functional and departmental.
D. upper level, top management and functional.
E. top-level, middle-level and frontline.

 

64. Top-level managers focus on
A. long-term survival of an organization.
B. translating goals and objectives into specific activities.
C. managing frontline managers.
D. supervising non-management employees.
E. initiating new daily activities.

65. ________________ managers are typically concerned with the interaction between the organization and its external environment.
A. Regional
B. Top-level
C. Middle-level
D. Frontline
E. Functional

66. CEO, President, COO and Vice President are all titles typical of which level of management?
A. Strategic
B. Tactical
C. Operational
D. Functional
E. Regional

67. Which type of manager has responsibility for translating the general goals and plans developed for an organization into more specific activities?
A. Operational managers
B. Functional managers
C. Activities managers
D. Strategic managers
E. Tactical managers

 

68. Lower-level managers who supervise the operational activities of the organization are called
A. frontline managers.
B. middle managers.
C. top-level managers.
D. tactical managers.
E. strategic managers.

69. Tactical managers are often referred to as
A. center managers.
B. middle-level managers.
C. lower-level managers.
D. operational managers.
E. upper-middle managers.

70. Managers responsible for supervising the operations of an organization are referred to as
A. strategic managers.
B. functional managers.
C. supervisory managers.
D. operational managers.
E. tactical managers.

71. Operational managers play a crucial role in an organization because they provide
A. the link between managerial and non-managerial personnel.
B. discipline for problem managers.
C. the key plans for an organization’s success.
D. feedback on top management performance.
E. direction and strategy for the organization.

 

72. One of Cory Crowe’s primary activities in his career as a supervisor at Crowe Bird Food, Inc. is working with his middle-manager, A.J. “Crazy” Crowe to carry out opportunities for new growth in the business (such as expanding into exotic bird foods) and developing the people who are actually manufacturing the food. Cory is most likely a(n)
A. frontline manager.
B. tactical manager.
C. middle-level manager.
D. top-level manager.
E. administrative controller.

73. Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?
A. Strategic
B. Middle
C. Top
D. Operational
E. Tactical

74. As a manager at Get-Rich-Quick Investments (GRQ), Claus Cloudy spends much of his time coaching young managers and making sure that needed information reaches the GRQ branches so they will be successful. Claus would best be described as a (an)
A. frontline manager.
B. tactical manager.
C. operational manager.
D. top-level manager.
E. institutional controller.

75. In smaller entrepreneurial firms and even in more adaptive larger firms, managers
A. are no longer utilized.
B. rely more heavily on technical skills.
C. serve as “experts” on whom the entire firm depends.
D. have strategic, tactical and operational responsibilities.
E. focus on internal operations only.

 

76. Which of a manager’s roles involves searching for new business opportunities and initiating new projects to create change?
A. Leader
B. Figurehead
C. Entrepreneur
D. Resource allocator
E. Monitor

77. Which of a manager’s roles involves speaking on behalf of the organization?
A. Disseminator
B. Spokesperson
C. Liaison
D. Figurehead
E. Disturbance handler