61. Regina, owner and operator of a small restaurant, believes that her most important task

61. Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?

a.	Organizing
b.	Motivating and communicating
c.	Measuring
d.	Developing people
e.	Setting objectives

ANS:

62. Which of the following is a function of management?

a.	Human resources
b.	Raw materials
c.	Efficiency
d.	Planning
e.	Effectiveness

ANS:

63. Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

a.	Controlling
b.	Leading
c.	Organizing
d.	Planning
e.	Delegating

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64. By definition, an organization is considered ___________ because it is made up of two or more people.

a.	efficient
b.	a social entity
c.	effective
d.	goal-directed
e.	deliberately structured

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65. Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

a.	information processing
b.	efficiency
c.	effectiveness
d.	structure
e.	goal-setting

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66. Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

a.	performance
b.	efficiency
c.	effectiveness
d.	structure
e.	goal-setting

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67. A(n) ____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

a.	analytical
b.	futuristic
c.	systematic
d.	methodical
e.	historical

ANS:

68. ____ forces refer to those aspects of a culture that guide and influence relationships among people.

a.	Social
b.	Political
c.	Economic
d.	Technological
e.	Legal

ANS:

69. Which of these forces comprises unwritten, common rules and perceptions about relationships?

a.	Economic
b.	Political
c.	Social
d.	Legal
e.	Personal

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70. Which of these forces pertain to the availability, production, and distribution of resources in a society?

a.	Social
b.	Political
c.	Economic
d.	Technological
e.	Legal

ANS:

71. Strong anti-American sentiments in many parts of the world exemplify the effect of

a.	economic forces.
b.	political forces.
c.	demographic forces.
d.	technological forces.
e.	human relations forces.

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72. ____ is the most current management perspective.

a.	Total quality management
b.	Contingency views
c.	Systems theory
d.	Open (Collaborative) Innovation
e.	Classical perspective

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73. The nineteenth and early twentieth centuries saw the development of which management perspective?

a.	The human relations movement
b.	The behavioral sciences approach
c.	The classical perspective
d.	The quantitative management approach
e.	The TQM approach

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74. Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?

a.	The human relations movement
b.	The behavioral sciences approach
c.	The TQM approach
d.	The quantitative management approach
e.	The scientific management movement

ANS:

75. Frank Gilbreth felt that efficiency equated with ____.

a.	one best way to do work
b.	leadership flows from the top down
c.	procedures and policies
d.	scientific management
e.	bureaucracy

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76. Who is considered the “first lady of management?”

a.	Mary Parker Follett
b.	Lillian Gilbreth
c.	Carly Fiorona
d.	Maxine Weber
e.	Anne Adams

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77. The three subfields of the classical perspective include

a.	quantitative management, behavioral science, and administrative principles.
b.	bureaucratic principles, quantitative management, and the human relations movement.
c.	administrative principles, bureaucratic organization, and scientific management.
d.	scientific management, quantitative management, and administrative principles.
e.	none of these.

ANS:

78. ____ is considered the “father of scientific management.”

a.	Frank B. Gilbreth
b.	Elton Mayo
c.	Henry Gantt
d.	Douglas McGregor
e.	Frederick W. Taylor

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79. Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

a.	Time and work chart
b.	Gantt chart
c.	Time and motion chart
d.	Production and delivery chart
e.	Gilbreth chart

ANS:

80. Frederick Taylor’s contributions were in the field of

a.	scientific management.
b.	human resource management.
c.	human relations.
d.	quantitative management.
e.	total quality management.