While Blockbuster has closed hundreds of stores and is likely to file for bankruptcy,

. While Blockbuster has closed hundreds of stores and is likely to file for bankruptcy, Netflix expanded its customer base to over 13 million.

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2. Factors external to the organizations have been primarily the focus of management as a discipline.

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3. The general environment and the task environment are the two layers of an organization’s external environment.

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4. The outer layer, the general environment, is widely dispersed and affects organizations directly.

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5. Customers and competitors are two important sectors of the economic dimension of a firm’s general environment.

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6. Current employees, management, and especially corporate culture are part of an organization’s internal environment.

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7. The international dimension of the external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries.

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8. In recent years, the most dramatic change in the international environment is the shift of economic power to Germany and France.

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9. The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large.

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10. The sociocultural dimension of the general environment includes societal norms and values.

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11. The international dimension includes scientific and technological advancements in a specific industry as well as in society at large.

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12. According to Spotlight on Skills in Chapter 2, the Chinese concept of guanxi is a supportive, mutually beneficial connection between two people.

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13. According to Spotlight on Skills in Chapter 2, one of the rules of doing business in China is remembering that relationships are short-term.

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14. Economic problems in other parts of the world have a tremendous impact on U.S. companies.

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15. The economic dimension of the general environment represents the demographic characteristics.

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16. The economic dimension of the general environment includes consumer purchasing power.

17. An example of part of the legal-political dimension of the general environment is a government’s report on the decline of unemployment rate.

18. President Clinton’s signing of the telecommunications bill in 1996 deregulating the industry is an example of the legal-political dimension of the general environment.

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19. The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate.

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20. Customers are the people and organizations in the environment who acquire goods or services from the organization.

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