If the PC powers down at an unexpected time

(TCO 10) If the PC powers down at an unexpected time, this is likely to be a symptom of a(n) ______ problem.

electrical

motherboard

memory

hard drive

Question 2. Question :

(TCO 10) When troubleshooting a motherboard problem, you should

start checking the simple items first such as memory.

assume the processor is bad.

immediately flash BIOS.

immediately remove the CMOS battery.

Question 3. Question :

(TCO 10) When troubleshooting memory problems, you should

run msconfig.

remove all newly installed memory modules.

perform a loop back ping.

run the memory configuration utility.

Question 4. Question :

(TCO 10) If BIOS does not recognize a newly installed hard drive, you should

check msconfig utility.

ensure the memory is properly seated.

verify that the power cable has been properly attached.

gently tap the hard drive to reseat the heads.

Instructor Explanation: Andrews, Troubleshooting Hard Drives, Ch. 8, p. 374

Points Received: 4 of 4

Comments:

Question 5. Question :

(TCO 10) If a newly installed I/O device is not working, you should

make sure the I/O card is seated properly.

remove the card while the computer is powered up.

remove the card while the computer is plugged in.

automatically suspect that the I/O port may be faulty.

Question 6. Question :

(TCO 10) If a DVD drive is not recognized by the system, you should

check the power and data cord connections.

gently tap the DVD drive to loosen any stuck parts.

use msconfig to properly set up the drive.

move the drive to another bay.

Question 7. Question :

(TCO 10) The computer will not power up. There are no lights or fans. What steps should you take to troubleshoot the problem?

Add additional memory.

Install a larger disk drive.

Check if the cables are installed correctly.

Check to ensure that the power supply switch is in the on position, check to ensure the power supply is plugged in, ensure there are no loose internal connections, test the output of the power supply to see if it is in spec, and replace the power supply with a known “good” supply to see if the problem is solved.

Question 8. Question :

(TCO 10) When troubleshooting a network problem, you should first

check the network neighborhood.

check the device manager to ensure the NIC card is recognized.

ping another computer.

check the TCP/IP settings.

Question 9. Question :

(TCO 10) Laptops are designed today to allow easy

replacement of broken LCD panels.

replacement of faulty motherboards.

replacement of wireless NIC Cards.

replacement of broken keyboards.

Comments:

Question 10. Question :

(TCO 10) When troubleshooting printer problems, you should consider

the printer itself.

PC memory problems.

power supply wattage problems.

hard drive errors.